Technical Support Specialist

Key Role:

Provide troubleshooting and engineering analysis to ensure the proper operation and performance of customer products or services. Provide desktop support, triage, and reporting and tracking of incidents. Manage special IT projects, including procurements for consolidated buys, roll outs of new operating systems, and major software changes and updates. Assist with hardware inventory, labeling, and accountability, including maintaining software licensing information. Interface frequently with internal and external customers. Coordinate with the Network Enterprise Center (NEC) and other Information Management Officers on behalf of the organization. Provide advice to the organization in the area of expertise.

Basic Qualifications:

-8+ years of experience in a professional DoD environment

-8+ years of experience with providing client-facing help desk support for Windows-based systems

-Experience with E-Mail Entitlement Management, desktop imaging, Remedy, or Active Directory

-Secret clearance required

-BA or BS degree required

-Security+ Certification required

Additional Qualifications:

-Possession of excellent oral and written communication skills

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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