Job Description

Remote Work:
Job Number:
Helpdesk System Administrator

The Opportunity:  

As a Helpdesk Systems Administrator, you’ll have the chance to build your skills and solve technical problems in a fast-paced and Agile environment. Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Air Force?

We’re looking for a Helpdesk Systems Administrator working within classified environments with a solid background in windows operating systems to provide in-depth support and lead problem solving and implementation efforts for specific software and hardware for customers in support of mission critical applications. Work as part of a dynamic team to manage service offerings, ticketing, provide troubleshooting experience, and document best practices. In addition to supporting the Helpdesk, you will support various projects to include assisting with installation design, recommend purchases, and install new cabling, equipment, and associated hardware and software to extend and enhance existing services. Troubleshoot and assist with software and hardware problems for domain users and assist with maintaining the configuration baseline for workstations.

Empower change with us

You Have: 

  • Experience providing IT customer support including software installation, hardware troubleshooting, and ticket management

  • Knowledge of Windows and Unix operating systems

  • Ability to provide excellent interpersonal interactions with executive clients​

  • Ability to manage user accounts, OU’s, and services accounts

  • TS/SCI clearance

  • HS diploma or GED and 5+ years of experience in Helpdesk or Systems Administration, Associate’s degree and 4+ years of experience in Helpdesk or Systems Administration, or Bachelor's degree and 3+ years of experience in Helpdesk or Systems Administration

  • DoD 8570 IAT II Certification or higher, such as Security+

Nice If You Have: 

  • Experience with VMware hypervisor environment and managing virtual machines 

  • Knowledge of government wide system design

  • Ability to author, interpret, and analyze technical documentation

  • Bachelor's degree

  • Microsoft Certified Information Technology Professional Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Create Your Career: 

Grow With Us 

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong 

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.  

Your Candidate Journey 

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.


At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $58,400.00 to $133,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

Not ready to apply? Join our talent community and sign up for job alerts.