Job Description

Remote Work:
Job Number:
Clinical Coordinator

Key Role:

Manage consulting engagements and technology-based Information Technology (IT) solution projects for clients. Apply basic principles, theories, concepts, and industry knowledge. Solve routine problems of limited scope and complexity. Refer more complex issues to higher levels. Work under direct supervision. Support the administration and coordination of the PASTOR tool with the client's Clinical Assessment Management Portal (CAMP) application to collect pain clinic patient information and improve continuity of care. Assist in registering patients, ordering surveys, instructing patients on survey operations, and uploading medical reports into electronic health records.

Basic Qualifications:

  • 3+ years of experience in customer interactions and support
  • 1+ years of experience supporting a clinical environment
  • Knowledge of mobile device application usage and support
  • Ability to guide users through the application functions, providing basic troubleshooting support as needed
  • Ability to effectively communicate to patients, clinicians, and the development team to ensure effective understanding and use of the system is achieved
  • Ability to use a ticket tracking tool to document, track, and monitor issues to ensure timely resolution, and capture feedback and notes
  • Ability to obtain a security clearance
  • HS diploma or GED and 6+ years of experience in IT Services or Clinical Services, Associate’s degree and 4+ years of experience in IT Services or Clinical Services, or Bachelor's degree

Additional Qualifications:

  • 1+ years of experience providing IT troubleshooting support
  • Experience with customer service with varying age groups
  • Experience working in a DoD medical clinic environment
  • Knowledge of how the precedence of survey questions function in a survey tool
  • Ability to use service desk software to maintain a database tracking all customer service-related telephone calls and messages
  • Ability to generate ad hoc reports from various sources
  • Possession of excellent organizational skills to track and maintain metrics on a daily, weekly, and monthly basis
  • Secret clearance


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Create Your Career: 

Grow With Us 
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms. 

A Place Where You Belong 
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home. 

Your Candidate Journey 
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.


At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $45,400.00 to $93,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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