Key Role:

Assist with implementing and supporting hardware, software, and telephony systems which provide the infrastructure for customer support. Apply consulting and technical expertise. Develop innovative solutions to complex problems. Work without considerable direction and mentor or supervise team members, if needed. Provide second-tier support to end-users for desktop or laptop systems, applications, hardware, and associative technical administrative applications, including the fielding, management, configuration, repair, and system programming aspects of hardware desktop and laptop support in an enterprise setting

Basic Qualifications:

• 10+ years of experience in troubleshooting software and hardware issues directly with customers

• Experience with troubleshooting NIPRNet and SIPRNet networks and computers

• Secret clearance

• BA or BS degree

Additional Qualifications:

• Experience with VoIP solutions, including Cisco, Avaya, and Microsoft
• Experience with working in IC or DoD communities
• Security + Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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