Help Desk Specialist

Key Role:

Provide in-depth support and lead problem solving and implementation efforts for a Distributed Common Ground Systems, Help Desk, and Online Support operations. Apply specific functional knowledge, technical expertise, and working industry knowledge. Analyze or contribute to solutions to a variety of problems of moderate scope and complexity.

Basic Qualifications:

  • 3+ years of experience with Distributed Common Ground Systems – Army’s (DCGS-A) Baseline v3.2.5.x and at least one of the following: Intelligence Processing Center (IPC-1/IPC-2), Palantir Carbon (CD-1), Geospatial Intelligence (GEOINT) Workstation (GWS), Tactical intelligence Ground Station (TGS), Counterintelligence (CI) & Human Intelligence (HUMINT) Automated Reporting and Collection System (CHARCS), Cross Domain Solution Suite (CDSS)
  • Knowledge of JIRA Confluence
  • Ability to troubleshoot and debug DCGS-A Family of Systems
  • TS/SCI clearance
  • HS Diploma or GED
  • IAT Level II Certification, including Security+ CE or Server+

Additional Qualifications:

  • Experience with RedHat Enterprise Linux (RHEL) and Microsoft Windows Operating Systems
  • Knowledge of network, switching, virtualization and data backup technologies
  • Ability to work effectively in a team environment with other highly skilled individuals
  • Possession of excellent oral and written communication skills
  • BA or BS degree


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

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