Information Technology Support Specialist, Mid
Key Role:
Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply specific functional knowledge, including working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide activities of more junior employees.
Basic Qualifications:
- Experience as an information technology (IT) specialist
- Experience with Help Desk type tasks, including troubleshooting, developing solutions, and implementing fix actions
- Experience in customer service and working in a collaborative environment
- Experience with Conference Room technology and virtual meeting platforms, including Teams and Zoom
- Knowledge of IT solutions such as Windows 10 images for desktop and laptop machines
- Ability to troubleshoot IT issues face-to-face, over video chat, and electronically
- Ability to work independently with some supervision
- Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
- Bachelor’s degree and 1+ years of experience in IT, or 5+ years of experience in IT in lieu of a degree
- Ability to obtain an A+ Certification within 60 days of hire date
Additional Qualifications:
- Experience with the AFNET or Air Force Standard Desktop Configuration
- Knowledge of Air Force Communications processes for trouble ticket solutions
Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $49,900.00 to $102,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
