CMDB Architect

Key Role:

Serve as a key technical resource for our corporate Service Design team in this exciting new opportunity as part of the team establishing our Information Technology Configuration Management discipline and first-generation Service Catalogue. You'll be recognized as an expert in the field, including leveraging technical expertise to support integration and configuration efforts with ServiceNow, serving as a technical resource on configuration management database (CMDB) analysis, design, development, and expanding discovery and service mapping capabilities, such as developing business class structures in line with business services. You'll apply leading edge principles, theories, and concepts to job assignments and contribute to the advancement of industry knowledge in the area of expertise. You'll collaborate with the  larger team on requirements to analyze, develop, and implement new features and upgrades in ServiceNow and will provide ServiceNow tool administration to support organizational automation efforts, as needed.

Basic Qualifications:

-10+ years of experience with IT application systems development, administration, or engineering and configuration management

-3+ years of experience with an IT Service Management (ITSM) tool

-2+ years of experience with implementing a CMDB in ServiceNow

-Experience with ITIL

-Knowledge of Web markup, including HTML, HTML5, AngularJS, and CSS and scripting, including JavaScript, ServiceNow JavaScript API, Shell, and Python languages or frameworks

-Knowledge of network discovery tools

-HS diploma or GED

Additional Qualifications:

-Knowledge of Windows, UNIX, or Linux systems, Amazon Web Services (AWS) and Cloud

-Ability to organize and prioritize multiple assignments and use initiative to accomplish results

-Ability to gather, analyze, and communicate metrics

-Possession of excellent interpersonal and writing skills to interact effectively with staff at all levels

-Ability to obtain a security clearance

-ServiceNow Administrator Certification or ServiceNow Scripting Certification

-ITIL Certification

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