Job Description

Remote Work:
Job Number:
ServiceNow Administrator, Lead

Key Role:
Work as a senior ServiceNow administrator, navigate and manage demands, and build platform solutions that will meet and transform business processes. Perform day-to-day administration of the platform and manage life cycle upgrades as part of the administrator team. Monitor the overall platform health to identify possible areas of concern proactively, establish regular maintenance procedures, perform regular maintenance tasks to sustain platform performance and availability, conduct ServiceNow platform assessments, and provide recommendations for improvements. Use a systematic approach and a wide breadth of ServiceNow platform expertise to troubleshoot, identify, and solve technical issues and manage instance security, including user and group access, access control rules, and auditing. Identify and execute platform enhancements to maximize value proactively, provide input into roadmaps and continual improvement plans for the platform. Stay abreast of new features and functionality, playing a key role in driving continual improvement. Ensure operational integrity, integrations, audit, data maintenance activities, and oversight of discovery processes and schedules.

Basic Qualifications:   

  • 5 + years of experience as a ServiceNow Administrator in IT operations management, including CMDB, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors and ITSM in a large enterprise environment

  • Experience with ServiceNow integrations, including REST APIs, LDAP, and SSO

  • Experience with performing ServiceNow technical configuration, including database table structure, import sets, ETL, update sets, business rules, UI policies and actions, data policies, and ACLs

  • Experience with ServiceNow performance analytics and reporting

  • Knowledge of scripting language, including JavaScript

  • HS diploma or GED


At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $106,200.00 to $242,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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