Technical Support Engineer, Mid
Key Role:
Manage operation of the HelpDesk team ensuring compliance with established Service Level Agreements. Work with clients to diagnose and correct technical issues involving pricing tools and systems. Manage SharePoint site access and content while collaborating with documentation owners. Collaborate with cross-functional teams, including Contracts, Subcontracts, Small Business Offices, Program Business Support, Compliance, or HR on specific technical issues that affect anything within the proposal processes. Perform system testing to identify defects or improper functions against documented requirements and report findings to the development and testing leads for corrective action. Due to the nature of work performed within this facility, U.S. citizenship is required.
Basic Qualifications:
- 2+ years of experience working in a professional environment
- Experience with providing IT customer support, including software installation, hardware troubleshooting, and ticket management
- Experience with using Microsoft Office, including Excel and Word
- Experience with SharePoint
- HS diploma or GED
Additional Qualifications:
- Experience with supporting processes and deployments on web-based environments
- Ability to provide excellent interpersonal interactions with clients
- Ability to apply a systematic problem-solving approach, including a sense of ownership and drive
- Ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist
- Ability to work with engineering and development teams to perform system testing
- Ability to work in a dispersed work environment
- Bachelor's degree
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,100.00 to $119,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
