UC Operations Support Engineer
The Opportunity:
As a Unified Communications (UC) Operations support engineer, you'll support our global voice, video, and meetings infrastructure. On our team, you'll be responsible for UC hardware, applications, and general user support for all Booz Allen staff globally. You’ll be offered the opportunity to utilize significant experience in the UC and Information Technology (IT) fields including VoIP, Teleconferencing, VTC, and collaboration technology support. You’ll collaborate with other Booz Allen staff organizations to provide support and technical input on UC technologies throughout the project lifecycle. You’ll work directly with the UC engineering and events teams, and other IT engineers to analyze and resolve site and customer UC issues. You will support the team’s ongoing service delivery improvement efforts and provide input on the overall user experience strategy. You’ll be provided training opportunities to learn new skills, maintain a high level of industry knowledge, and should be able to pass that training on to others. Due to the nature of work performed within this facility, U.S. citizenship is required.
Join us. The world can’t wait.
You Have:
3+ years of experience providing Tier I + II UC client support
3+ years of experience working in a direct customer service role, including Executive level real time support
3+ years of experience supporting UC communications solutions including voice, video, meetings, and the supporting infrastructure
3+ years of experience with real time video support
3+ years of experience supporting UC/AV hardware
3+ years of experience working with an enterprise ticketing system
Ability to analyze technical data quickly and communicate with others to resolve issues
HS diploma or GED
Nice If You Have:
Experience supporting Microsoft Teams UC services, including Teams rooms
Experience supporting Cisco and other AV systems
Experience with Cisco CUCM or related VOIP based telephony systems
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $84,600.00 to $193,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
