Job Description

Remote Work:
Job Number:
Community Care Scheduling Operations Lead

The Opportunity:

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its business processes and operations end-to-end and provide ways to change for the better. That’s why we need you, a lead business process specialist who will analyze every aspect of your customer’s operations and give them the steps to improve their process.

As a community care scheduling operations lead on our team, you’ll coordinate the analysis of your client’s current operating environment and identify areas for improvement. You’ll lead discussions with leadership and analysts that will refine your client’s definition of success and identify current frustrations. You’ll oversee the design of data collection plans, facilitate workshops, and communicate your research and illustrative analysis to help establish understanding and agreement from key decision makers. You’ll advise on the use of business process reengineering, design thinking, and continuous process improvement, and provide your client with recommendations along with a solid grasp of the quantitative or qualitative results they can expect. This is a chance to broaden your experience in community care scheduling operations while making an impact with your process improvement expertise.

Work with us as we help support and evolve healthcare modernization efforts for the Department of Veterans Affairs.

Join us. The world can’t wait.

You Have:

  • 8+ years of experience managing large healthcare scheduling or IT system operations

  • 3+ years of experience managing and mentoring junior staff

  • Experience identifying and implementing data-informed process improvements

  • Experience working with cross-functional teams

  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

  • Bachelor's degree or 12+ years of experience managing IT operations in lieu of a degree

Nice If You Have:

  • Experience in a clinical environment and managing scheduling

  • Experience standing up short-term, focused teams to solve a specific issue

  • Knowledge of military and veteran healthcare systems

  • Ability to drive change across organizational boundaries

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client. 

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.


At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $93,400.00 to $212,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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