Veterans Health Technology Customer Engagement Specialist

Key Role:

Understand business needs from customers to effectively consult, drive growth to existing task orders, and generate future work. Support crafting of strategy, CONOPS and vision in support of customer use cases. Support development and execution of portfolio “strategic plan”. Leverage knowledge of backlogs and overall scope definition. Apply experience with customer relationships and generating customer intimacy, such as a trust partner. Support development of executive review presentation content. Collaborate with customer success as part of internal organization to support goals. Monitor customer success status across projects and support activities as needed. Support senior staff meetings. Support new business, such as proposals, RFIs, and on contract growth, and achieving business targets. Support coaching and mentoring of internal delivery managers by acting as “voice of the customer”. This position requires the ability to travel for customer engagements, such as industry days, conferences, and customer off-sites

Basic Qualifications:

• 5+ years of experience managing projects, product lines, or strategic initiatives

• Ability to understand technical concepts around products and solutions

• Ability to foster positive business relationships

• Ability to be highly organized and multi-task across a complex, evolving portfolio of projects

• Ability to be a self-starter and navigate without constant direction

• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

• Bachelor’s degree

Nice if You Have:

• Experience supporting the Department of Veteran Affairs (VA) or Federal Government

• Experience working in healthcare or healthcare IT

• Ability to have passion for innovation and improving healthcare delivery to Veterans 

• Possession of excellent oral and written communication and interpersonal skills

• Possession of excellent creative, strategic, analytical, and organizational skills

Vetting:

Applicants selected may be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $65,300.00 to $149,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

ID18-C