Operations Manager, Lead

Key Role:

Work to touch every single part of a business and wear multiple hats, from caring for the client and their meaningful project goals to participating in business development and being a key contributor to their employees’ growth. Manage a team and oversee the delivery of the most advanced digital solutions. Guide a team and partner with clients to support cross domain solutions.

Basic Qualifications:

  • 5+ years of experience overseeing work efforts of a diverse team of IT System Administrators supporting core systems and services impacting enterprise operations

  • 5+ years of experience developing and implementing policies necessary to ensure team is following best business practices in the support of a large, multi-enclave, enterprise environment

  • 5+ years of experience monitoring system availability, conducting analysis of incidents, and providing data to leadership on a weekly and monthly basis to explain impact on customers, systems, and security

  • Ability to coordinate responses to service outages, track restoration efforts, and keep stakeholders informed

  • Ability to collaborate with peers in Engineering and cybersecurity to resolve issues impacting operations

  • Ability to ensure seamless transitions between design and development and Operations and Sustainment

  • Ability to develop Key Performance Indicators (KPIs) to demonstrate to the customer the work effort and value provided by individual teams

  • TS/SCI clearance with a polygraph

  • HS Diploma or GED

  • Ability to obtain DoD 8570.1 IAT Level II Compliant Certification within 60 days of hire

Additional Qualifications:

  • Experience with incident and change management ticketing systems, including Service Now

  • Experience with RHEL or CentOS

  • Experience implementing Site Reliability Engineering best practices to increase availability, resiliency, performance of a service

  • Experience with day-to-day management and maintenance of dedicated network, storage, and server infrastructure

  • Knowledge of the Risk Management Framework (RMF)

  • Security+ Certification

  • ITIL Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

ID16-G

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