IT Service Management CMDB Manager

The Opportunity:

As a Configuration Management Database (CMDB) Manager, you will oversee our CMDB, ensuring data accuracy, integrity, and consistency. You will possess a deep understanding of CMDB best practices, exhibit strong leadership skills, and collaborate effectively with cross-functional teams to maintain the completeness and reliability of our configuration management data. You will help develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other IT Service Management (ITSM) processes such as Event, Incident, Change, and Asset Management. Your role will be crucial in aligning our CMDB to ITSM core processes to successfully achieve organizational goals.

How You’ll Contribute:
As a CMDB Manager on our team, you’ll:

• Ensure all Configuration Items (CIs) such as hardware, software, network, communications, and data, are actively recorded and positively managed.
• Implement and maintain configuration management policies that conform to corporate framework requirements.
• Develop, implement, and maintain configuration management local processes and standards.
• Manage the Configuration Management Plan and its implementation.
• Work with the Finance Department, supporting budgeting, accounting, and charging activities.
• Drive the enterprise to meet the requirements of effective configuration management.
• Support periodic reviews of configuration management processes and standards to ensure they align with best practices.
• Work with stakeholders in developing and implementing configuration management automation.
• Ensure the maintenance of complete and auditable records of all CIs.
• Work with the Incident Manager, Problem Manager, Change Manager, and Capacity Manager to enable seamless linkage of the Incident, Change, Capacity, and Configuration Management processes.
• Identify and implement improvements to CMDB processes and tools to enhance efficiency and effectiveness.
• Provide training and support to CMDB users to ensure proper use and understanding of CMDB processes and tools.
• Generate and present regular reports on CMDB status, metrics, and improvement initiatives to senior management.

Work with us to drive large-scale business and process decisions through data insights.

Join us. The world can’t wait.

You Have: 

• 5+ years of experience in IT service management
• 4+ years of experience in ServiceNow with a focus on ITSM and ITIL
• 3+ years of experience in a ServiceNow CMDB management role and supporting other ITSM processes, including Incident, Problem, Change, and Asset Management
• Experience with ITIL processes and best practices, particularly in configuration management
• Experience with ServiceNow CSDM
• Ability to present complex information clearly and concisely
• Ability to obtain a security clearance
• Bachelor’s degree

Nice If You Have: 

• Experience with project management methodologies and tools
• Experience with Agile Software Development Life Cycle methodology
• Knowledge of database modeling concepts, service and data catalogs, and reporting services
• Ability to lead and manage people and the development, implementation, and maintenance of core ITSM processes
• Ability to work collaboratively with cross-functional teams
• Ability to adapt to changing business requirements and priorities
• Possession of excellent analytical and problem-solving skills
• Possession of excellent written and verbal communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Create Your Career:

Grow With Us
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms. 

A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home. 

Your Candidate Journey
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us. 

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $96,600.00 to $220,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.