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Help Desk Systems Analyst in Lexington Park, MD at Booz Allen Hamilton Inc.

Date Posted: 4/25/2019

Job Snapshot

Job Description

Job Number: R0052162

Help Desk Systems Analyst

Key Role:

Provide technical support for a variety of system, software, and hardware issues for clients of a Research, Development, Test, and Evaluation (RDT&E) network. Serve as the first point of contact for clients seeking technical assistance over the phone, via e-mail, and the internal trouble reporting application. Add and maintain user accounts, security groups, and distribution groups in Active Directory and build and configure Windows-based workstations. Install and configure Microsoft Office software and maintain network printers, label printers, and other multi-function devices, including maintaining consumables. Perform Ethernet cabling and create and contribute to technical documents, including standard operating procedures. Maintain responsibility for moving and assembling computer hardware.

Basic Qualifications:

-Experience with working in an IT environment
-Ability to work in a team environment

-Ability to perform the physical requirements of the job

-Top Secret clearance

-HS diploma or GED

-Security+ Certification

Additional Qualifications:

-Ability to create or contribute to technical documents, including Standard Operating Procedures (SOPs)

-Ability to work after hours and weekends typically once a month

-Ability to be customer service-oriented

-Ability to perform Ethernet cabling

-Possession of excellent oral and written communication skills


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

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