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IT Support Specialist in Bethesda, MD at Booz Allen Hamilton Inc.

Date Posted: 5/19/2019

Job Snapshot

  • Location:
    Bethesda, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Employee Type:

Job Description

Job Number: R0040092

IT Support Specialist

Key Role:
Work as a member of an IT project and support team, including planning, coordinating, and executing projects to deploy IT capabilities to traditional and Cloud environments. Provide the hands-on expertise needed to stand up, network, secure, and administer systems and shared services in standalone and networked Linux and Windows environments. Advise other project teams in conducting research and development in Cloud environments. Coordinate with other team members on IT projects, including the secure implementation of new IT capabilities and the resolution of user IT issues, such as migrating a production Web application to the high-side Cloud, deploying new low-side laptops securely, implementing a low-side Cloud environment to provide various production and research services, and resolving a variety of issues with laptops, printers, and applications.

Basic Qualifications:
-Experience in working with shared services, including Active Directory, Exchange, and SharePoint
-Experience with deploying and maintaining Linux or Windows networked systems
-Experience with providing hands-on customer service via telephone, e-mail, and in person
-Experience with intelligence community (IC) IT and security processes
-Experience with SharePoint
-Experience with Microsoft Office programs, including Word, PowerPoint, and Excel and Lotus Notes
-TS/SCI clearance with a polygraph required
-HS diploma or GED required

Additional Qualifications:
-Experience with configuring Cloud services, including Office 365, Azure, or Amazon
-Experience with configuring and maintaining IT assets, including laptops, tablets, or smartphones
-Experience with developing scripts and software code in a Linux environment
-Experience with securing IT systems in accordance with ICD-503 and drafting-related documentation
-Experience with implementing Web security standards
-Experience with Linux, SQL, and Java for the IC
-Experience with SharePoint, Web Cloud services, and Access DB for the IC
-Experience with IC budgeting, including Access DB and Visual Basic 
-Knowledge of IT strategy
-Ability to maintain, support, and improve Web sites and associated links
-Ability to develop SharePoint solutions and database repositories
-Ability to document standard operating procedures (SOPs) for IT access

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

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