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IT Systems Support Specialist, Mid in Shalimar, FL at Booz Allen Hamilton Inc.

Date Posted: 3/25/2019

Job Snapshot

Job Description

Job Number: R0031388

IT Systems Support Specialist, Mid

Key Role:

Provide technical support to field engineers, technicians, and product support personnel that diagnose, troubleshoot, repair, and debug equipment, computer systems, complex software, or networked and wireless systems. Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Report design, reliability, and maintenance problems or bugs to design engineering or software engineering and participate in client installation and training. Provide support to clients and users where the product is highly technical or sophisticated in nature. Work on problems of diverse scope where the analysis of data requires evaluations of identifiable factors and demonstrate sound judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel in own area of expertise.

Basic Qualifications:

-1+ years of experience with Microsoft Windows operating system administration and troubleshooting

-Experience with hardware and software configurations

-Experience with IT troubleshooting and desktop support

-Experience with user support and customer interaction

-Experience with IT system inventory and accountability

-TS/SCI clearance

-HS diploma or GED

Additional Qualifications:

-BA or BS degree preferred

-DoD 8570.01 IAT Level II Certification, including CCNA Security, CySA+ , GICSP, GSEC, Security+ CE, or SSCP


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

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