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Naval IT Site Support Technician in Virginia Beach, VA at Booz Allen Hamilton Inc.

Date Posted: 5/9/2019

Job Snapshot

Job Description

Job Number: R0045620

Naval IT Site Support Technician

Key Role:

Provide IT technical support to electronic classrooms in the Navy Training Delivery Services environment at San Diego area naval installations. Provide touch labor and remote access technical support for training delivery systems in classified and unclassified domains, including break and fix for local physical workstations, virtual machines, file servers, teaching equipment, such as projectors, smart boards, and print servers. Identify, analyze, and execute the resolution of hardware, software, and network problems, install, configure, test, and maintain training content software, and perform operating system upgrades, vulnerability patching, system backup and restoration, network administration, and active directory support for end user accounts. Analyze and maintain site-specific configuration documentation, including installation guides for images and applications, configuration guides for servers and workstations, such as physical or virtual, step-by-step work breakdown structure for tasks performed, artifacts for the development of the required certification and accreditation packages, quality assurance of the compliance posture, and compliance with licensing agreements. Use a Navy-designated service management system to record and track all work performed, record detailed and qualified resolutions in the system, and comply with the change request process to ensure changes to the enterprise are in accordance with the configuration management (CM) process. 

Basic Qualifications:

-4+ years of experience with supporting networked IT systems, ensuring connectivity, interoperability, operational readiness, maintenance, security, and compliance

-Experience with systems, hardware, and software administration and integration

-Experience with routine computing system maintenance, including break and fix, vulnerability patching, OS reimaging, backup and recovery, and inventory and asset management

-Active Secret clearance

-HS diploma or GED

-Security+ Certification or other Navy IAT2 CSWF Certification

-Microsoft Computing Environment Computing certification or ability to obtain within 6 months of hire

Additional Qualifications: 

-Experience with active directory, local group policy management, file share, system, and account administration

-Experience with configuration and change management and life cycle support

-Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching

-Experience with system monitoring and troubleshooting

-Knowledge of system development, software maintenance, and ancillary functions

-Knowledge of Cyber defense compliance and Risk Management Framework (RMF) and accreditation services

-Ability to perform onsite service center support

Clearance: 

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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