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Wireless Administrative Support Analyst in Herndon, VA at Booz Allen Hamilton Inc.

Date Posted: 4/6/2019

Job Snapshot

Job Description

Job Number: R0049798

Wireless Administrative Support Analyst

Key Role:

Maintain responsibility for inventory management of mobile devices, including tracking new inventory in databases, processing equipment returns, and logging devices for final disposition. Assist with the delivery of wireless mobility services to enterprise clients. Coordinate service requests, including activation, programming, testing, and deactivation of devices and services. Act as a liaison between clients and vendors. Provide support for smartphones and wireless data devices, including iPhones, Androids, iPads, air cards, and MiFis. Maintain wireless databases. Monitor billing and resolve billing issues.

Basic Qualifications:

-2+ years of experience in a customer service and support role

-Experience with smartphones, tablets, and wireless data devices

-Experience with Microsoft Office

-Ability to pay strict attention to detail

-HS diploma or GED

Additional Qualifications:

-Experience with telecommunication vendors

-Knowledge of wireless data standards

-Knowledge of mobile device management software

-Ability to multi-task independently in a fast-paced environment

-Possession of excellent interpersonal skills

-Possession of excellent oral and written communication skills

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