Accelerator Service Representatives in McLean, VA at Booz Allen Hamilton

Date Posted: 3/5/2018

Job Snapshot

Job Description

Job Number: R0024166

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

Accelerator Service Representatives

Accelerator Service Representatives

Deliver high-touch support (proactive outreach as well as respond to inquiries) to internal employees needing and/or seeking internal placement or development support. Using independent judgment, receive, adjudicate and ensure response to employee inquiries through completion within the defined service level agreement framework. Provide proactive reach to employees needing Accelerator support (i.e. in situations of contract end or loss). Develop, prepare and deliver profiles of available internal staff for engagement by Deployment Specialist. Continuously and actively educate self and understand trends impacting the internal employee population as they relate to Accelerator services. Provide insights and trending information relating to current caseload to Accelerator Service Center Lead for inclusion in reporting.

This position is based out of the Washington Metro Area or a Booz Allen office and/or talent hub.

Basic Qualifications:

-5+ years of experience in a professional work environment with at least 3+ years in a service-oriented operation

-Proficiency in Microsoft Office suite, including firm provisioned tools, such as MS Teams, Web/video conference, etc.

-Knowledge of professional services environment

-Ability to use independent judgement to assess risk and triage inquiries accordingly

-Proven ability to adapt to new tools and technologies

-Demonstrated ability to display strong proficiency in oral and written communications

-Bachelor’s degree or 5+ years of experience in service-oriented operation

Additional Qualifications

-Internal Booz Allen experience is a plus

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.


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