AV/VTC Technician in Reston, VA at Booz Allen Hamilton Inc.

Date Posted: 4/5/2018

Job Snapshot

Job Description

Job Number: R0026140

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.


AV/VTC Technician

Key Role:

Perform support for the Video Teleconferencing team averaging 30+ meetings a day. Provide phone support and remote troubleshooting of client issues while applying basic diagnostic techniques to classify problems, investigate causes, and recommend solutions. Interact with senior government and military officials in a courteous and professional manner. Schedule and maintain a master calendar identifying all video teleconferences in the organization through Microsoft Outlook. Assist customers with the day-to-day execution of the master calendar by ensuring conferences are connected at the correct time and location with the proper outstations in attendance. This position is located in the Northern VA area.


Basic Qualifications:

-2+ years of experience with Video Teleconferencing (VTC) systems administration

-Experience with Microsoft Outlook and troubleshooting Cisco Collaboration technologies, Cisco Telepresence endpoints, VCS-Control/Expressway, MSE 8000, Telepresence Management Suite, and Crestron appliances

-Knowledge of DoD IT security requirements

-Ability to troubleshoot Audio Visual and Video Teleconferencing systems

-Ability to document IT troubleshooting processes

-Active TS/SCI clearance

-HS diploma or GED

-DoD 8570 IAT Level II Certification


Additional Qualifications:

-BA or BS degree in a related field preferred

-Cisco Certified Network Associate Certification in Collaboration or Routing and Switching


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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