Client Support Analyst, Mid in Joint Base Pearl Harbor-Hickam, HI at Booz Allen Hamilton Inc.

Date Posted: 7/23/2018

Job Snapshot

Job Description

Job Number: R0032876

Client Support Analyst, Mid

Key Role

Provide support to a USAF Major Command Directorate of over 100 military, civilians, and contractors. Provide first-line response assistance to solve customers’ administrative and technical problems on client-level workstations, end user devices, and operating systems, peripherals, and applications. Perform client-level IT support functions and manage hardware and software. Perform configuration, management, and troubleshooting. Remove and replace components and peripherals to restore system operation. Install and configure software operating systems and applications. Provide service to end users for operation, restoration, and configuration of information systems, report security incidents, and execute corrective security procedures.

Basic Qualifications

-3 years of experience with working in a USAF environment

-Experience with working in a classified environment

-Experience with Microsoft Office

-Experience with PC deployment, troubleshooting, and support

-Knowledge of general guidelines for working on an IT system

-Ability to follow procedures for access to and handling of classified information, including following guidelines for working in a cleared facility

-Secret clearance

-AA or AS degree

Additional Qualifications:

-Knowledge of the architecture and terminology used in enterprise-scale Microsoft Windows computing environments

-Ability to work in a team environment

-Ability to follow client technical specifications

-Possession of excellent oral and written communication skills

-TS/SCI clearance a plus

-BA or BS degree a plus


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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