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Configuration/Data Management Analyst in McLean, VA at Booz Allen Hamilton Inc.

Date Posted: 1/11/2019

Job Snapshot

Job Description

Job Number: R0045654

Configuration/Data Management Analyst

Key Role: 

Support an IT service management team in the operations, processes, and procedures that are core to configuration management best practices, including effective life cycle management of all configuration items. Use ITIL methodologies, including incident management, problem management, knowledge management, and change management. Use ServiceNow to record, monitor, and audit all configuration items. Contribute to the overall improvement of configuration management processes and procedures.

Basic Qualifications:

-1+ years of experience with IT in a professional work environment

-Experience with Microsoft Office 365

-Knowledge of the management principles, procedures, and processes needed to support a fully functioning configuration management database (CMDB)

-Ability to obtain a security clearance

-HS diploma or GED

Additional Qualifications:

-2+ years of experience in a configuration management role

-1+ years of experience with ServiceNow or a ticketing system equivalent

-Experience in assisting with the stand-up of a configuration management database (CMDB), including analyzing processes and procedures for management of configuration items

-Experience with enterprise hardware and software implementation, application development and hosting, networking concepts, or datacenter infrastructure and operations

-BA or BS degree

-ITILv3 Foundations Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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