Configuration/Data Management Analyst in McLean, VA at Booz Allen Hamilton Inc.

Date Posted: 9/4/2018

Job Snapshot

Job Description

Job Number: R0036998

Configuration/Data Management Analyst

Key Role: 

Support an IT service management team in the operations, processes, and procedures that are core to configuration management best practices, including effective life cycle management of all configuration items. Use ITIL methodologies, including incident management, problem management, knowledge management, and change management. Use ServiceNow to record, monitor, and audit all configuration items. Contribute to the overall improvement of configuration management processes and procedures.


Basic Qualifications:

-5+ years of experience with IT in a professional work environment

-5+ years of experience in a configuration management role

-1+ years of experience with ServiceNow or a ticketing system equivalent

-Experience in assisting with the stand-up of a configuration management database (CMDB), including analyzing processes and procedures for management of configuration items

-Experience with Microsoft Office365

-Knowledge of the management principles, procedures, and processes needed to support a fully functioning configuration management database (CMDB)

-Ability to obtain a security clearance

-BA or BS degree 


Additional Qualifications:

-Experience with enterprise hardware and software implementation, application development and hosting, networking concepts, or datacenter infrastructure and operations

-ITILv3 Foundations Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status—to fearlessly drive change.

CDM, SIG2017

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