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Customer Response Analyst in McLean, VA at Booz Allen Hamilton Inc.

Date Posted: 5/16/2019

Job Snapshot

Job Description

Job Number: R0056435

Customer Response Analyst

Key Role:

Interface with Booz Allen users to assist them with reports of suspicious or malicious activity and serve as the first line of the firm’s Cyber defense, including maintaining responsibility for identifying and responding to security threats. Leverage customer service expertise in daily duties, including speaking and corresponding with users of all levels within the firm. Operate in a 12/5 operations center environment and maintain responsibility for incident confirmation, response, data collection, investigation, and analysis. Leverage knowledge of computer and network architecture to provide analysis during investigations, identifying adversarial activity and methods for future detection and prevention. Use a combination of open source research, network and host forensic analysis, log review and correlation, and PCAP analysis to complete investigations. Compose and present reports on findings to leadership after intrusion incidents. Manage the incident life cycle, ensuring all investigations are kept current and are completed.

Basic Qualifications:

-Experience with systems administration, network engineering, and security engineering

-Knowledge of how host and network log sources apply to investigations, IR methodology in investigations, and the groups behind targeted attacks and their tactics, techniques, and procedures (TTPs)

-Ability to respond professionally to customer requests regarding Cybersecurity threats and best practices

-Ability to monitor shared mailbox and ticket queues, communicate ownership and next steps within the team, and monitor internal social media for questions and reports on Cybersecurity

-Ability to work well under pressure, including rapidly scoping and investigating incidents

-Ability to leverage analytical expertise, pay strict attention to detail, apply critical thinking, logic, and solution orientation, and learn and adapt quickly

-Ability to obtain a security clearance

-HS diploma or GED

Additional Qualifications:

-Experience with performing host or network incident response, malware analysis, or forensics

-Experience with network forensics and intrusion analysis, including performing independent research and reporting on findings

-Knowledge of networking concepts and analysis tools and operating systems, software, and security controls

-Ability to show originality and creativity during problem-solving

-Possession of excellent oral and written communication skills, including communicating effectively under both normal and stressful situations

-Top Secret clearance

-BA or BS degree in Engineering, CS, Information Security, or Information Systems preferred; MA or MS degree in Engineering, CS, Information Security, or Information Systems a plus

-Industry-Recognized Information Security Certifications, including CISSP, Security+, or SANS


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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