HBSS SME in Norfolk, VA at Booz Allen Hamilton Inc.

Date Posted: 4/8/2018

Job Snapshot

Job Description

Job Number: R0020111

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.


Key Role:

Serve as a Host Based Security System (HBSS) Subject Matter Expert (SME) to provide end users tiered-level customer support by coordinating software, hardware, network, and security issue resolution. Install, configure, troubleshoot, and provide maintenance and training and day-to-day support for fleet units, including guidance, account creation, ePO functionality, primarily follow SOPs and TTPs, and escalate other issues. Facilitate the delivery of HBSS SME tracking, artifacts, and documentation to the HBSS overarching project management, provide support to fleet units for all matters dealing with HBSS ashore ePO management, and escalate issues or problems to support solution development. Manage, track, and report policy exceptions of IAW Navy TTPs and SOPs, report compliance status of IAW Navy mandates and management direction, implement HBSS deployment and policy strategies of IAW approved Navy TTPs and SOPs, manage ticketing system, monitor and analyze rogue system detection, and respond and report IAW approved Navy TTPs and SOPs. Verify automated reports are being sent out, as needed, create server tasks and automated reports, review HBSS threat events, and maintain a presence in the HBSS chat room. Identify potential shortfalls in watch floor processes and procedures and provide recommendations for potential watch floor processes improvements. Review and provide guidance on the Navy’s distributed Defense Cyber Operations structure and procedures and assist with the development and execution of training and instruction to personnel in proper policy and procedures as they relate to Distributed Defensive Cyber Operations.

Basic Qualifications:

-3+ years of experience with IT

-2+ years of experience in a previous help desk position

-Experience in working with the HBSS or CND

-Experience with DoD or DoN Cybersecurity

-Ability to work an evening or mid shift work

-Ability to obtain a security clearance

-HS diploma or GED

-CompTIA Security+ Certification

Additional Qualifications:

-Possession of excellent oral and written communication skills


Applicants selected will be subject to a security investigation and need to meet eligibility requirements for access to classified information.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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