Help Desk/IT Support Administrator in Alexandria, VA at Booz Allen Hamilton

Date Posted: 2/8/2018

Job Snapshot

Job Description

Job Number: R0022692

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.


Help Desk/IT Support Administrator

Key Role:
Perform help desk duties for clients' applications, communicate remotely with end users, and help troubleshoot the issues. Work with developers and the techncial team to resolve issues and document changes, answer phone calls, and work with end users to help them resolve issues. Maintain responsibility for local desktop, printer, and computer peripherals, including storage, Video Telephonic Conferencing (VTC), network support, and systems administration for all personnel on contract at two locations. Maintain Army Gold Master secure desktops. Work with the Fort Belvoir Network Enterprise Center (NEC) to maintain services, as required. Manage commercial LAN, Internet services, and wireless LAN services. Provide rapid response and troubleshooting of system and network platforms when issues arise.


Basic Qualifications:

-1+ years of experience with providing client–facing help desk support for Windows–based systems

-Knowledge of the architecture and terminology used in enterprise–scale Microsoft Windows computing environments

-Active Secret clearance
-HS diploma or GED

-GSEC, Security +, SCNP, SSCP, CISA, GSE, SCNA, CISSP, or GCIH Certification


Additional Qualifications:

-Experience with working or providing support in Army Enterprise networks a plus

-Experience with using a ticketing system
-Possession of excellent oral and written communication skills
 

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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