Help Desk Manager in Panama City, FL at Booz Allen Hamilton Inc.

Date Posted: 5/1/2018

Job Snapshot

Job Description

Job Number: R0027461

Help Desk Manager

Key Role:

Maintain overall responsibility for help desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. Maintain responsibility for the development, maintenance, and integrity of help desk software. Assign personnel to various operations and direct their activities, review and evaluate their work, and prepare performance reports.

Basic Qualifications:

-5 years of experience with system administration, setup, and sustainment support

-3 years of experience in a supervisory role with help desk support for deployable C2 systems 

-Active Secret clearance

-HS diploma or GED required

-DoD 8570 IAT Level II Certification

-CompTIA Security+ Certification

Additional Qualifications:

-Experience with using Microsoft Office

-Experience with computers and trouble ticket software, including Remedy

-Experience with system administration, setup, and sustainment support of deployable C2 programs, including DJC2 or other deployable programs of a similar level of scope

-BA or BS degree preferred

-MCSA or MCSE Certification

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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