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Help Desk Specialist in Sierra Vista, AZ at Booz Allen Hamilton Inc.

Date Posted: 6/12/2019

Job Snapshot

Job Description

Job Number: R0051351

Help Desk Specialist

Key Role:

Provide second-tier support to end users for various Web-based applications and software. Handle problems and work directly with clients to resolve issues that the first-tier of help desk support is unable to complete. Interact with network services, software systems engineering, and applications development to restore services and identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties.

Basic Qualifications:

-8+ years of experience with troubleshooting and debugging computer systems 

-Experience with performing routine system maintenance, computer system administrative functions, and analysis of system operations

-Knowledge of the Distributed Common Ground System-Army (DCGS-A) Family of Systems (FoS)

-Ability to use troubleshooting techniques to assess DCGS-A FoS malfunctions and identify and evaluate alternative methods for soldiers to employ while technical issues are corrected

-Active TS/SCI clearance required

-BS degree in CS, Computer Engineering, Network Engineering, Information Systems, or IT

-Security+ and Server+ Certification required

Additional Qualifications:

-Experience with other DCGS-A FoS

-Experience with DAMI certification policies and procedures

-Experience with security policy or manuals and other IA guiding policy documents

-Experience with Microsoft Office Suite

-Experience with using networking concepts and protocols, including TCP/IP, DNS, DHCP, and LDAP

-MS degree in CS, Computer Engineering, Network Engineering, Information Systems, or IT

-Network+, VMware, and other professional certifications


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

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