PC Support Technician in Erwin, TN at Booz Allen Hamilton Inc.

Date Posted: 6/12/2018

Job Snapshot

Job Description

Job Number: R0026662

PC Support Technician

Key Role:

Provide field support to end users for PC, server, or mainframe applications and hardware under general supervision. Handle problems the first tier of help desk support is unable to resolve. Interact with network services, software systems engineering, or applications development to restore services or identify and correct core problems, as needed. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Escalate more complex problems to the senior level.

Basic Qualifications:

-2+ years of experience in a PC help desk or field support role

-Experience with PC deployment, troubleshooting, and support

-Experience with working in a classified environment

-Experience with Microsoft

-Knowledge of general guidelines for working on an IT system

-Ability to follow procedures for access to and handling of classified information, including following guidelines for working in a cleared facility

-Top Secret clearance

-HS diploma or GED

Additional Qualifications:

-Experience with working in a client facing or customer service role

-Knowledge of the architecture and terminology used in enterprise-scale Microsoft Windows computing environments

-Ability to work independently in an isolated client location

-Ability to work in a team environment

-Ability to follow client technical specifications

-Possession of excellent oral and written communication skills

-AA or AS degree a plus

-Completion of college courses in a technical field a plus

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

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