Incident Management Specialist in Colorado Springs, CO at Booz Allen Hamilton

Date Posted: 2/17/2018

Job Snapshot

Job Description

Job Number: R0021610

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.


Incident Management Specialist

Key Role:

Maintain responsibility for incident response, data collection, investigation, and analysis of escalated, unplanned interruptions to legacy IT systems and applications. Conduct reviews and technical inspections to identify and mitigate issues and ensure all patches applied to a system are implemented and functional, including providing status reports and progress to management. Restore normal service operation as quickly as possible and minimize the adverse impact on operations to maintain service level agreements and the operational mission. Collaborate with the service provider to resolve issues or ensure further escalation procedures are followed. Interface with users to assist them with reports of suspicious or malicious activity. Provide root cause and trend analysis of software or application issues and assist with remediation to prevent future incidents or reduce the impact of unavoidable incidents.

Basic Qualifications:

-3+ years of experience with incident management

-3+ years of experience with network analysis

-Experience with incident handling, vulnerability management and reporting, risk analysis, and readiness and strategic planning analysis

-Experience with performing host or network incident response and analysis

-TS/SCI clearance with a polygraph

-AA or AS degree or 5+ years of experience with incident management

-DoD 8570 IA Compliance CompTIA Security+ Certification

Additional Qualifications:

-Knowledge of the XACTA IA management tool or similar IA incident tools

-Ability to lead troubleshooting efforts and escalate issues to advanced technical teams, OEM vendors, or management

-Possession of excellent oral and written communication skills

-BA or BS degree preferred

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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