Information Technology Coordinator in New Orleans, LA at Booz Allen Hamilton Inc.

Date Posted: 4/21/2018

Job Snapshot

Job Description

Job Number: R0025488

Information Technology Coordinator

Key Role:

Provide desktop support for the MARFORRES facilities department. Diagnose and resolve software and hardware incidents in the Windows operating environment and across a range of software applications. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the client as soon as possible, escalating incidents to other support teams where necessary. Accurately record, update, and document requests using the IT service desk system. Resolve incidents and upgrade different types of software and hardware. Resolve incidents with supported printers, copiers, and scanners.


Basic Qualifications:

-2+ years of experience with providing desktop support in a Windows environment

-Knowledge of Microsoft Windows desktop operating system

-Ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

-Ability to follow job tickets to support Windows desktop operating environment

-Ability to obtain a security clearance

-HS diploma or GED required

-Active Security+ Certification required


Additional Qualifications:

-Experience with maintaining a first-class level of customer service, ensuring that all clients are treated efficiently and in an appropriate manner

-Knowledge of Remedy Help Desk application

-Knowledge of Microsoft System Center Configuration Manager

-Ability to communicate effectively with a wide variety of people in a professional manner, face-to-face, on the telephone, and in writing

-Ability to demonstrate expertise in IT and computer literacy

-Possession of excellent oral and written communication skills

-Possession of excellent organizational skills

-ITIL Foundation Certificate (V2) preferred


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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