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IT Business Process Analyst in Reston, VA at Booz Allen Hamilton Inc.

Date Posted: 3/12/2019

Job Snapshot

Job Description

Job Number: R0050746

IT Business Process Analyst

Key Role:

Leverage ITIL best practices to support mission services as prescribed by these ITIL life cycles: Service Transition, Service Operations, and Continual Service Improvement. Develop, improve, integrate, measure, and report on operational processes. Leverage best business practices to assess, develop, maintain, and update ITIL infrastructure documentation. Support the documentation, including goals, purpose, scope, logical and physical process flows, roles and responsibilities (RACI), key process activities and tasks, inputs, outputs, process measures, and reporting requirements. Assist with oversight of organizational design and transformation. Use appropriate frameworks and models in the development of tailored material for decision-making purposes.

Basic Qualifications:

-5+ years of experience in a professional work environment, including business process development, process improvement, facilitating multiple efforts, and working with senior leadership

-Knowledge of general IT concepts

-Active TS/SCI clearance; willingness to take a polygraph exam

-HS diploma or GED

-ITIL Foundations Certification

Additional Qualifications:

-BA or BS degree

-CompTIA Security+

-ITIL Intermediate Certification, including Service Transition, Service Operations, Continual Service Improvement


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

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