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IT Infrastructure Analyst in Austin, TX at Booz Allen Hamilton Inc.

Date Posted: 4/28/2019

Job Snapshot

Job Description

Job Number: R0043316

IT Infrastructure Analyst

The Challenge:

What if you could use your hardware and software skills to improve the technology supporting the US Department of Veterans Affairs? With so much relying on complex systems, a skilled IT infrastructure analyst can be the difference that makes a project successful. We’re looking for an IT infrastructure analyst who possesses comprehension of multi-skilled operations, including Layer-3 networking, virtualization, systems administration, and platform support to serve as an enterprise systems expert with a strong technical background in the ITIL-based approach to monitoring systems that leverage the latest tools and techniques in distributed multi-tiered architectures. You will lead the monitoring of application performance management (APM), IT operations analytics, and IT service management (ITSM) tools to intelligently predict or identify potential incidents, maintain responsibility for onsite support personnel, software, training, support facilities, and equipment, provide data analysis support, and analyze data from network devices, server logs, applications, interfaces, ITSM systems, and device consoles.

As an IT infrastructure analyst on our project, you’ll coordinate the activities of technicians on operational activities and coordinate across teams on specific monitoring and analytical projects. You’ll help customers overcome the challenges that come with data analysis support and analyze data from network devices, server logs, applications, interfaces, ITSM systems, and device consoles and document evidence of abnormal system performance, collect metrics, generate trend reports, and escalate findings to appropriate points of contacts, when warranted. Assist with producing status reports and briefs for senior leadership and provide analysis for correlated information sources. Your technical expertise will be vital as you identify opportunities for automation and improvement in a mission critical monitoring. Your experience and communication skills will come in handy as you guide your clients through migration planning and implementation. This is an opportunity to gain experience in applied data science as it relates to enterprise management along with expanding your experience and certification portfolio on with many cutting edge enterprise monitoring tools. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Join our team and solve daily challenges as we improve the VA's care for millions of veterans.

Empower change with us.

Build Your Career:

A challenging and dynamic work environment isn’t all we have to offer. When you join Booz Allen, you can expect:

  • access to experts in virtually every field
  • a culture that focuses on supporting our employees
  • opportunities that provide stability while offering variety

You’ll also have access to a wealth of training resources through our Digital University, an online learning portal where you can access more than 5000 functional and technical courses and books. Build your technical skills through hands-on training with the latest tools and tech from our in-house experts. Pursuing certifications? Take advantage of our tuition assistance, onsite bootcamps, certification training, academic programs, vendor relationships, and a network of professionals who can give you helpful tips. We’ll help you develop the career you want as you chart your own course for success.

You Have:

-8+ years of experience with systems administration and operations, including maintaining responsibility for overseeing operational performance and performing performance trend analysis and alert generation for failed or failing services in a professional IT work environment

-8 years of experience with IT analytics and IT systems administration and operations

-Experience with the management and operational use of systems monitoring tools, including Quest Foglight, Oracle Enterprise Manager, Splunk, CA Business Intelligence, CA APM Introscope, Riverbed Aternity, Cisco AppDynamics, SolarWinds, Prometheus Graphana, XpoLog, WireShark, and ServiceNow

-Experience with using Microsoft Office, including Word, Excel, and PowerPoint

-Ability to lead an independent remote team to solve difficult technical challenges

-Ability to obtain a security clearance

-HS diploma or GED

Nice If You Have:

-Experience with the planning, design, implementation, and analysis of network infrastructure and operations monitoring solutions, including the creation of enterprise dashboards, reporting tools, and alerting mechanisms using tools, including Prometheus Graphana, Edge Technologies AppBoard, enPortal, IBM Cognos, and CA Business Intelligence

-Experience with leading teams through capability building support to clients, including defining organizational structures, workforce, processes, policies, and technologies need to accomplish organizational goals

-Experience with using Tableau

-Experience with data and trend analysis to identify areas of process improvement, technical deficiencies, capacity management, and areas of opportunity

-Knowledge of Information Technology Infrastructure Library (ITIL) Incident Management, Change Management, and Problem Management best practices

-BS degree in CS, Computer Engineering, or Network Engineering

-ITIL v3 Foundations Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

#LI-AH1, APC5, CJ1


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