IT Operations Support Analyst, Senior in Washington, DC at Booz Allen Hamilton Inc.

Date Posted: 4/24/2018

Job Snapshot

Job Description

Job Number: R0027455

IT Operations Support Analyst, Senior

Key Role:
Support system event monitoring services for enterprise applications, systems, and core services through a cohesive operations center team. Monitor enterprise applications, systems, and core services and infrastructure assets, including file, e-mail, or application servers and storage. Respond to incidents and outages, take corrective actions to resolve the issues, escalate issues that cannot be resolved, maintain and upgrade supporting infrastructure and applications, and provide initial troubleshooting to restore services, as quickly as possible. Maintain responsibility for master station logs recording details and timelines for all events in sufficient detail to allow for after-the-fact analyses. Author and present briefings, slides, and reports to the government, as requested, detailing incidents and service degradations, actions taken in response, impacts, restoral procedures, and additional supporting information encompassing all available information on an incident across the client’s enterprise and outside agencies, as necessary. 

Basic Qualifications: 

-1+ years of experience with server administration and basic server troubleshooting in Windows Server 2008, 2012R2, or newer server environments

-Experience with supporting IT infrastructure operations centers 

-Experience with using enterprise monitoring tools to monitor and troubleshoot incidents

-Knowledge of infrastructure technologies and troubleshooting techniques 

-Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts from 6am-6pm or 6pm-6am

-Active TS/SCI clearance; willingness to take polygraph exam

-HS diploma or GED and 6 years of experience with IT, AA or AS degree and 4 years of experience with IT, BA or BS degree and 2 years of experience with IT, or MA or MS degree

-DoD 8570 IAT Level II Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

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