IT Service Operations Technical Lead in Denver, CO at Booz Allen Hamilton Inc.

Date Posted: 4/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Denver, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Number: R0023413

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

IT Service Operations Technical Lead

Key Role:
Manage an IT infrastructure team and associated processes to ensure system services meet operational performance standards. Update Operations and Maintenance (O&M) processes and procedures. Monitor and report metrics and trending used to maintain system services for senior government leadership and other tier–level stakeholders. Conduct investigations to address outages and negative performance trending and deploy team members to implement corrective actions to maintain system service performance. Ensure data reporting and metrics are available on time for meetings.  

Basic Qualifications:

-7+ years of experience with managing services in an operational environment

-5+ years of experience with leading and supervising medium– to large–sized technical teams

-TS/SCI clearance with a polygraph

-HS diploma or GED

-ITIL Service Operations Intermediate Level Certification

Additional Qualifications:

-Experience with DoDAF SV–viewpoints and models for system services

-Knowledge of implementing and maintaining system measurement metrics and reports

-Possession of excellent oral and written communication skills

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

Your Career is Waiting.

Get job alerts. Learn about new work and upcoming events. Share open roles with friends and colleagues.
Our Talent Network is your opportunity hub.

Get Answers and Access.

Need more information? Find it in our FAQs.

Application already in-process? Log in to keep going.