IT System Analyst, Senior in Denver, CO at Booz Allen Hamilton Inc.

Date Posted: 9/19/2018

Job Snapshot

Job Description

Job Number: R0027443

IT System Analyst, Senior

Key Role:

Maintain responsibility for leading a network managed service provider (MSP) team through all information technology infrastructure library (ITIL) life cycle phases. Apply knowledge of the ITIL phases, IT service management (ITSM) principles, vendor tools, and requisite products to envision, design, develop, and deploy improvements to network services described in a product service catalog. Interact with customers, contract leadership, engineers, analysts, and external IT providers to move services through the life cycle, as needed. Coordinate cost, schedule, technical, and risk concerns to closure. Develop the service roadmap and approach for transition from legacy network implementation to managed network services operating IAW SLA parameters. Recommend corrections in technical solutions as part of the Continual Service Improvement and develop new network services, including their SLA parameters and reporting approach. Ensure service metrics are collected, assessed, and reported.  

Basic Qualifications:

-7+ years of experience with ITSM processes and working as an IT systems engineer

-3+ years of experience in working with external customers

-Experience with defining and maintaining service capabilities in a service catalog

-Experience in working with system engineering products, including CONOPS, architecture, requirements, program milestone planning, capability roadmaps, integrated schedules, and risk management artifacts

-Experience with developing and monitoring SLA performance and leading Continual Service Improvement (CSI) activities

-Experience with Microsoft Office and SharePoint

-Knowledge of IT Tier 0, 1, 2, and 3 levels of support

-Active TS/SCI clearance with a polygraph

-ITIL v3 Foundations Certification

Additional Qualifications:
-Experience with ServiceNow ITSM capabilities

-Experience with network WAN and LAN systems

-Experience in working with the intelligence community

-Ability to work in a fast-paced, dynamic, collaborative team environment

-Possession of excellent oral and written communication skills
-BBA, BA, or BS degree or 4 years of experience in systems or network engineering
-PMP or ITIL v3 Intermediary Certification

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

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