IT Systems Support Specialist in Shalimar, FL at Booz Allen Hamilton Inc.

Date Posted: 4/16/2018

Job Snapshot

Job Description

Job Number: R0025413

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

IT Systems Support Specialist

Key Role:

Provide technical support to field engineers, technicians, and product support personnel that diagnose, troubleshoot, repair, and debug equipment, computer systems, complex software, or networked and wireless systems. Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Report design, reliability, and maintenance problems or bugs to design engineering or software engineering and be involved in client installation and training. Provide support to clients and users where the product is highly technical or sophisticated in nature. Work on problems of diverse scope where the analysis of data requires evaluations of identifiable factors and demonstrate sound judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel in own area of expertise.

Basic Qualifications:

-Experience with Microsoft Windows operating system administration and troubleshooting

-Experience with hardware and software configurations

-Experience with IT troubleshooting and desktop support

-Experience with user support and customer interaction

-Experience with IT system inventory and accountability

-Top Secret clearance

-DoD 8570.01 IAT Level II Certification

Additional Qualifications:

-BA or BS degree preferred


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.


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