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ITSM Architect, Lead in San Diego, CA at Booz Allen Hamilton Inc.

Date Posted: 5/19/2019

Job Snapshot

Job Description

Job Number: R0051787

ITSM Architect, Lead

Key Role:

Lead the planning, design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities to optimize the efficiency and effectiveness of service delivery to Navy customers and end users. Research, develop, and recommend solutions to integrate people, processes, and technologies to improve ITSM operations and the Cybersecurity posture. Provide expert-level analyst and advisory services, including advanced-level process automation, leveraging industry best-in-class ITSM tools, including enterprise platform solutions, such as ServiceNow. Analyze strategy, concept of operations, and tactics, techniques, and procedures development, applying DoD, Navy, and industry practices, including IT Infrastructure Library (ITIL), ISO 20000, and the DoD Enterprise Service Management Framework (DESMF). This position is located in San Diego, CA.

Basic Qualifications:

-8+ years of experience as a senior-level ITSM architect or strategic advisory role, including leading complex ITSM capability development and improvement initiatives

-2+ years of experience with information systems, communications, including consulting and project management and leading development teams

-Experience with developing ITSM governance strategies to support the use of commercial service providers (CSP) for information system hosting decisions and life cycle investments

-Experience with enterprise service, process, or functional capability development, including conducting maturity assessments, developing roadmaps, and establishing governance

-Experience with technical service design and service catalog development, establishing service- and operating-level agreements, including MOAs and MOUs, and ITSM tool suites, including implementations and migrations

-Ability to deliver excellent products, services, or results
-Ability to obtain a security clearance

-BA or BS degree in IT, Information Systems, or Business

-ITIL v3 Foundation Certification

Additional Qualifications:

-Experience with process improvement, maturity assessments, auditing, and controls

-Knowledge of Cloud-based service delivery models, including IaaS, PaaS, and SaaS

-Knowledge of industry best-in-class ITSM tools, including ServiceNow and BMC Remedy

-MBA or MS degree a plus

-ITIL Expert or ITIL Master Certification a plus


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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