ITSM Architect, Senior in San Diego, CA at Booz Allen Hamilton Inc.

Date Posted: 3/28/2018

Job Snapshot

Job Description

Job Number: R0018724

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

ITSM Architect, Senior

Key Role:

Lead the planning, design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities to optimize the efficiency and effectiveness of service delivery to Navy customers and end users. Research, develop, and recommend solutions to integrate people, processes, and technologies to improve ITSM operations and Cybersecurity posture. Provide expert-level analyst and advisory services, including advanced-level process automation leveraging industry best-in-class ITSM tools, including enterprise platform solutions, such as ServiceNow. Analyze strategy, concept of operations, and tactics, techniques, and procedures development applying DoD, Navy and industry practices, including IT Infrastructure Library (ITIL), ISO 20000, and the DoD Enterprise Service Management Framework (DESMF). This position is located in San Diego, CA.

Basic Qualifications:

-8+ years of experience in a senior-level ITSM architect or strategic advisory role, including leading complex ITSM capability development and improvement initiatives

-2+ years of experience with DoD or DON IT, information systems, and communications, including consulting, project management, and leading development teams

-Experience with enterprise service, process, or functional capability development, including conducting maturity assessments, developing roadmaps, and establishing governance

-Experience with technical service design, service catalog development, and establishing service and operating level agreements, including MOAs and MOUs

-Experience with ITSM tool suites, including implementations and migrations

-Knowledge of DON and Joint IT architecture and infrastructures

-Ability to deliver excellent products, services, or results
-Secret clearance

-BA or BS degree in IT, Information Systems, or Business

-ITIL v3 (2011) Foundation Certification and one or more Intermediate ITIL Certifications

Additional Qualifications:

-Experience with process improvement, maturity assessments, auditing, and controls

-Knowledge of Cloud-based service delivery models, including IaaS, PaaS, and SaaS

-Knowledge of COBIT, ISO 20K, or Lean Six Sigma

-Knowledge of industry best-in-class ITSM tools, including ServiceNow and BMC Remedy

-MBA or MS degree a plus

-ITIL Expert or ITIL Master Certification a plus

-Foundation-level COBIT, ISO 20K, or Lean Six Sigma Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.


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