ITSM Tools Solution Architect, Senior in San Diego, CA at Booz Allen Hamilton Inc.

Date Posted: 3/28/2018

Job Snapshot

Job Description

Job Number: R0018727

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

ITSM Tools Solution Architect, Senior

Key Role:

Lead the planning, design, development, implementation, tuning and optimization of Navy IT Service Management (ITSM) tools, including enterprise platform solutions, such as ServiceNow. Develop solution architectures to meet client requirements, including interoperability with legacy tools and data. Serve as the technical lead for system configuration of ServiceNow, including integration and data import between ServiceNow, BMC Remedy, and potentially other systems. Research, develop, and recommend solutions to integrate people, processes, and technologies to improve ITSM operations and Cybersecurity posture. Support strategy, concept of operations, and tactics, techniques, and procedures development applying DoD, Navy, and industry practices, including IT Infrastructure Library (ITIL), ISO 20000, and the DoD Enterprise Service Management Framework (DESMF). This position is located in San Diego, CA.

Basic Qualifications:

-8+ years of experience as a solutions architect, including leading the development and implementation of mid-sized to large-scale IT systems and solutions

-2+ years of experience with DoD or DON IT, information systems, and communications, including consulting, project management, and leading solution development teams

-Experience with data integrations, including between ServiceNow and BMC Remedy

-Experience with ITSM tool suites, including implementations and migrations

-Knowledge of DON and Joint IT architecture and infrastructures

-Ability to deliver excellent products, services, or results

-Ability to be agile

-Active Secret clearance

-AA or AS degree

Additional Qualifications:

-Experience in programming with Web services, including REST, SOAP, and API

-Experience with IT Service Management data analysis, including ITSM data models, such as ServiceNow and BMC Remedy

-Knowledge of ServiceNow or BMC Remedy tool suites

-BA or BS degree in IT or Information Systems

-ITIL v3 (2011) Foundation Certification, Intermediate or ITIL Expert Certification, or ServiceNow Administrator or Developer Certification a plus


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.


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