Level 1 Service Desk Technician in Fort Leavenworth, KS at Booz Allen Hamilton

Date Posted: 3/9/2018

Job Snapshot

Job Description

Job Number: R0024082

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

Level 1 Service Desk Technician

Key Role:

Work as an essential team member on a small IT team. Act as the first line of contact with the client and users of the client’s software application. Act as the first line of contact for users of a US Army enterprise system who are experiencing network and software application problems. Take calls from users, diagnose problems, and recommend or implement solutions. Apply basic principles, theories, and concepts to job assignments. Exhibit technical and operational proficiency when solving problems of moderate complexity. Contribute to the completion of projects and programs as a member of a 5 person IT team and interact with internal and external customers.

Basic Qualifications:

-Experience with basic network and software troubleshooting

-Experience with Microsoft SQL

-Experience with Microsoft SharePoint

-Knowledge of .Net coding and writing scripts to retrieve and update data in Microsoft SQL and SharePoint

-Secret clearance

Additional Qualifications:

-Knowledge of Microsoft Server 2012

-BA or BS degree

-Security+ Certification preferred

-Microsoft Certification preferred


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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