Managed Threat Services/Service Delivery Manager in Blue Ash, OH at Booz Allen Hamilton Inc.

Date Posted: 5/17/2018

Job Snapshot

Job Description

Job Number: R0028448

Managed Threat Services/Service Delivery Manager

Key Role:

Provide account leadership to the Managed Threat Services delivery teams, direct teams to develop program and project strategies, implement resulting solutions to meet contract deliverables and client expectations, serve as the post-sales point of contact for commercial clients, coordinate with sales, internal team members, and client teams to ensure the client has a smooth onboarding experience, implement Booz Allen Hamilton's Cyber Managed Threat Services tailored specifically to client needs, and ensure that the services are meeting the needs of clients, including selecting, developing, and evaluating personnel to ensure the efficient operation of the function. Provide white-glove service to every client, including educating clients and addressing questions or concerns through the life cycle of the engagement, manage Booz Allen's Commercial security services resources, including direct and dotted line employees, coordinate with client resources to deliver in scope services and solutions on schedule, manage quality of Security Services provided by the delivery teams, track and report on service level performance by the operations teams, and develop and administer security processes, and review their application to ensure that security controls, policies, and procedures are operating effectively. Serve as a point of escalation with accountability for prompt identification, resolution, and communication of delivery issues, including contract gaps, resource, or schedule issues that may impact client satisfaction and security services revenue and profit, supervise and improve the effectiveness and efficiency of the security capabilities being delivered through improvements to each function and coordination and communication between support and business functions, maintain responsibility for managing delivery critical situations, lead root cause analysis, build continuous improvement plans, and provide oversight for the identification, investigation, and response of events or incidents of apparent security breaches. Oversee delivery operations in the account, including reviewing delivery of services to scope and defined schedule, participate in scope change discussions, manage financial targets, coordinate resources and contract changes, manage client expectations and satisfaction, communicate effectively and consistently with the client and BAH stakeholders on program status and issues, bring thought leadership or share best practices with the client on topics of interest, work with the security work streams to design and build aggregated operational Cyber Fusion Center performance metrics and monthly program status reports, present updates to the client, adapting messages to the level of the audience, including operations management and C suite, support the account team in identifying growth opportunities and contract profitability, and play a significant role in long-term security strategy and planning, including initiatives geared toward operational excellence.


Basic Qualifications:

-8+ years of experience with driving large complex projects to successful completion from both delivery and financial perspectives

-5+ years of experience with IT, Cybersecurity, and operations

-Experience in interacting with senior personnel at client sites in a consulting environment

-Experience with crisis management

-BA or BS degree

-Project Management Certification


Additional Qualifications

-Knowledge of Booz Allen Hamilton's internal structure and processes

-Possession of excellent oral and written communication skills

-Certified Information Systems Security Professional (CISSP), ISSMP, CRISC, or CISM Certification a plus

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status—to fearlessly drive change.

CMCL

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