Naval Customer Support Representative in San Diego, CA at Booz Allen Hamilton Inc.

Date Posted: 7/18/2018

Job Snapshot

Job Description

Job Number: R0030860

Naval Customer Support Representative

Key Role:

Prioritize, document, and respond rapidly to any client-reported issues of application or system malfunction. Monitor, troubleshoot, and coordinate network issues and data flow problems from the Afloat version to Defense Readiness Reporting System-Navy (DRRS-N). Support installations and upgrades of the application on CANES and COMPOSE networks, whether in port, afloat, or in the shipyard. Mentor and instruct users and aviation type command staff on the set up and use of a DoD training and readiness software application and serve as a liaison between clients and system developers to communicate client needs to a technical team. Create custom reports, facilitate personnel profile and personnel experience transfers, and perform database upgrades. Provide unit and individual readiness analysis, unit historical analysis, and gather aircraft carrier training metrics. Escalate urgent problems requiring more in-depth knowledge or technical access to appropriate internal resources and perform database upgrades, personnel profile transfers, and create custom reports.

Basic Qualifications:

-3+ years of experience with system administration of Windows servers and client laptops, including installation, configuration, backup management, hardware or software troubleshooting, and the deployment and replication of applications and databases

-1+ years of experience with naval aviation operations or maintenance

-Experience with Microsoft Office, including Excel, PowerPoint, and Word

-Ability to work in a highly dynamic, fast-paced environment with aggressive project time-lines and continual client delivery

-Ability to quickly grasp new concepts and comprehend the intent of a client’s needs and help to shape and form the solution by leveraging team capabilities

-Active Secret clearance

-BA or BS degree

Additional Qualifications:

-Experience with software development processes, relational databases, SQL, and IIS

-Possession of excellent organizational, analytical, and interpersonal skills

-Possession of excellent oral and written communication skills

-MA or MS degree

-CompTIA A+, Network+, Server+, Microsoft MCSE, MCSA, and MCDST Certifications preferred


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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