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Network Operations Analyst in McLean, VA at Booz Allen Hamilton Inc.

Date Posted: 11/28/2018

Job Snapshot

Job Description

Job Number: R0043448

Network Operations Analyst

Key Role:

Maintain responsibility for monitoring, troubleshooting, and conducting incident management of the network and services in a fast-paced 24/7 environment. Monitor, troubleshoot, and ensure resolution of all problems with the network, infrastructure, and services offered by the organization. Schedule installations and upgrades to maintain them in accordance with established IT policies and procedures. Work in a team environment while managing multiple ongoing tasks and learning new technologies. This position requires the ability to work a daily evening work shift from 5pm-12pm.

Basic Qualifications:

-Experience with technical customer support

-Knowledge of Linux or UNIX and Windows networks

-Knowledge of working with ticketing and monitoring tools

-Ability to apply fundamental concepts, processes, practices, and procedures to technical assignments

-Ability to work in a fast-paced 24/7 shift work environment

-Ability to obtain a security clearance

-BA or BS degree in Computer Systems or Information Systems or 1+ years of experience in a technical role

Additional Qualifications:

-Ability to thrive in a fast-paced team environment

-Ability to multi-task ongoing issues simultaneously and learn new technologies

-Possession of excellent oral and written communication skills

-Possession of excellent customer service skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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