Network Service Provider Customer Liaison, Senior in Denver, CO at Booz Allen Hamilton Inc.

Date Posted: 7/8/2018

Job Snapshot

Job Description

Job Number: R0027416

Network Service Provider Customer Liaison, Senior

Key Role:

Provide direct onsite customer service support to a customer program management office (PMO) and the end customers for a network managed service provider (MSP). Maintain in-depth knowledge of the service provider capabilities and services, as captured in a service catalog. Help customers determine the most appropriate service to satisfy their needs. Assist customers with navigating the published standard service offerings in the service catalog. Define any non-standard services in collaboration with MSP engineers and customer representatives. Work with all members of the MSP team to ensure the status of any aspect of current or future planned services can be communicated. Engage with customer ITIL-based life cycle processes to ensure MSP services are correctly represented in their processes, readiness reviews, and technical products, as needed. 

Basic Qualifications:

-4+ years of experience as an IT analyst working on ITIL life cycle processes 

-Experience with ServiceNow or online service catalog and workflow processes 

-Experience in working with diverse customers and stakeholders to define needs and match with existing or new services

-Experience with system engineering processes and products, including requirements, configuration management, readiness control gates, architecture diagrams, and design products 

-Experience with Microsoft Office and SharePoint  

-Knowledge of IT Network services and capabilities

-Ability to work in a fast-paced, dynamic, collaborative team environment  

-Active TS/SCI clearance with polygraph

-BBA, BA, or BS degree or 4 years of experience as an IT analyst working on managed services, systems engineering, or network configuration management

Additional Qualifications:

-Experience with space systems and major ground components

-Possession of excellent oral and written communication skills

-ITIL Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

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