Collaboration End User Support Specialist in McLean, VA at Booz Allen Hamilton Inc.

Date Posted: 9/22/2018

Job Snapshot

  • Employee Type:
  • Location:
    McLean, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Number: R0029008

Collaboration End User Support Specialist

Key Role:

Provide end user support to firmwide collaboration applications based on Office 365 and SharePoint On Premise 2007, 2010, and 2016. Develop new SharePoint sites, troubleshoot existing and new SharePoint sites, work with end users on basic OneDrive for Business issues, support basic Microsoft Project Server issues, and work with partner teams on Tier 3 based issues and escalations to the vendor. Make recommendations to content owners regarding application best practices and translate the needs of end users into requirements to the collaboration team. Work cross-functionally to resolve complex and basic collaboration issues. Leverage communication and presentation expertise to deliver messages across the organization.

Basic Qualifications:
-5+ years of experience with end user SharePoint support
-5+ years of experience with O365 applications, including OneDrive for Business, SharePoint, Microsoft Project, or Yammer

-3+ years of experience with requirements management

-Ability to manage requirements in the Agile Scrum format
-Ability to create new SharePoint Web content, maintain a SharePoint Web site, and use Office365 applications
-Ability to comprehend and translate business requirements into functional requirements

-Ability to obtain a security clearance
-BA or BS degree or 5+ years of experience with collaboration platforms

Additional Qualifications:
-Knowledge of SharePoint Online and SharePoint 2007-2016 On Premises  
-Ability to work well in a team environment
-Ability to work as a self-starter and learn new technologies and software engineering practices
-Possession of excellent troubleshooting skills for the collaboration platforms


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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