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Service Desk Lead in Alexandria, VA at Booz Allen Hamilton Inc.

Date Posted: 5/17/2019

Job Snapshot

Job Description

Job Number: R0056633

Service Desk Lead

Key Role:

Serve as an advisor to your clients and colleagues to make recommendations that lead to better decisions, informing strategy across IT operations. Lead process development efforts, institutionalize best practices, and ensure measurement-based continual process improvement. Collaborate across program teams and across the enterprise to ensure operational success, while serving as a mentor and training partner to teammates.

Basic Qualifications:

-Experience with IT service delivery and team leadership

-Experience in IT operations, software delivery, or technical security roles

-Experience in a fast-paced operational environment with administration and troubleshooting responsibilities

-Ability to provide remote after-hours support in an on-call capacity

-Secret clearance

-BA or BS degree

Additional Qualifications:

-Experience managing a distributed Help Desk or Service Desk

-Experience with DevOps, including CI/CD, IaC, or automation

-Experience with deploying, automating, maintaining, and managing Cloud-based environments

-Knowledge of ITIL with a focus in process improvement

-IAT II Certification, including Security+


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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