Service Desk Technician in Arlington, VA at Booz Allen Hamilton Inc.

Date Posted: 7/31/2018

Job Snapshot

Job Description

Job Number: R0034164

Service Desk Technician

Key Role:

Perform account management and creation in Active Directory and Microsoft Exchange. Assist and educate users on proper techniques for system operation. Log all incidents, requests, questions, tasks, and projects in BMC Remedy. Provide phone support and remote troubleshooting of client issues, issue Public Key Infrastructure (PKI) tokens as an onsite Trusted Agent (TA), and provide end-user software troubleshooting and support. Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Maintain the creation and maintenance of comprehensive documentation for all troubleshooting procedures. Move computer equipment, as requested to support office moves.

Basic Qualifications:

-2+ years of experience with IT systems administration

-Experience with the Windows 10 operating system

-Experience with troubleshooting Microsoft IT technologies

-Experience with documenting IT troubleshooting processes

-TS/SCI clearance

-HS diploma or GED

Additional Qualifications:

-Experience with DoD IT security requirements

-Possession of excellent oral and written communication skills

-BA or BS degree in a related field preferred

-DoD 8570 IAT Level II Certification, including Security+

-Microsoft Certified IT Professional (MCITP) Certification

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status—to fearlessly drive change.


Your Career is Waiting.

Get job alerts. Learn about new work and upcoming events. Share open roles with friends and colleagues.
Our Talent Network is your opportunity hub.

Get Answers and Access.

Need more information? Find it in our FAQs.

Application already in-process? Log in to keep going.