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Service Operations Senior Manager in New York, NY at Booz Allen Hamilton Inc.

Date Posted: 12/6/2018

Job Snapshot

Job Description

Job Number: R0041986

Service Operations Senior Manager

Key Role:

Maintain responsibility for driving the strategy for managing and maturing the managed services offering portfolio from a client perspective. Coordinate across the client delivery teams to influence the roadmap and shape the service offerings to effectively and consistently deliver valuable outcomes for clients. Maintain responsibility for designing and managing the client experience for each of the services, from pre-sales enablement and support to client on-boarding and ongoing client touch points and reporting. Work closely with the Managed Threat Services (MTS) sales and vertical account teams in taking the service offerings to market, helping to define value proposition, delivery models and procedures, packaging, positioning, and solutioning of each of the individual MTS services other portfolio offerings. Work closely with client service delivery managers and the Cyber fusion center leaders to oversee service offering deliverables performance and client satisfaction across accounts. Incorporate observations and client feedback back into the continuous improvement process.

Basic Qualifications:

-5 years of experience with driving large complex projects to successful completion from delivery and financial perspectives

-4 years of experience with IT, Cybersecurity, and operations

-4 years of experience in building Cybersecurity service offerings and taking to market

-Experience in interacting with senior personnel at client sites in a consulting environment

-Experience with crisis management

-BA or BS degree

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